Customer Satisfaction

What is Customer Satisfaction?

Customer satisfaction means expectations of your customers about your product or service are satisfied or even exceeded. While sales numbers, number of support tickets and other operational measures can be indicators for customer satisfaction, operational measures ideally need to be complemented by experience data to fully understand customer satisfaction. Online customer surveys offer a simple and efficient way to obtain experience data of your customers.

However, it should be noted that if you conduct a customer satisfaction survey only once a year, you will only find out how your customers rate your services or products once a year. With our platform, a regular satisfaction survey (pulse surveys) is neither expensive nor time-consuming. Only with ongoing feedback management you can identify weak points and check, convey and ask for measures. Those pulse surveys help you to identify weak points and derive insights for improvements.

Why should we measure Customer Satisfaction via Online Surveys?

  • Reach all customers worldwide, in every language
  • Safe time using our real- time analysis
  • Get deeper insights out of your customer data
  • Avoid interviewer effects that can occur in telephone interviews
  • Include multimedia elements (e.g. videos, photos) in your surveys
  • Individualize surveys for customers or customer groups using filter guidance

If you conduct a customer satisfaction survey only once a year, you will only find out how your customers rate your services or products once a year

Consumer Engagement

The Net Promoter Score (NPS) is a tool for measuring loyalty of your customers towards your company or services.

Customer Service Evaluation

Measure and continuously improve the performance of your customer service.

Customer Experience

Customer experience is crutial for the success of your business, whether you are a CX professional or not.

Customer Centricity

Focus on your customers with feedback management and make your products more successful.

Customer Journey Mapping​

Collect feedback from your customers at every touchpoint along the customer journey.

Churn Management

Churn prevention: reduce the churn rate of your customers through feedback management.

We will support you in every phase of your project, from questionnaire design to analysis of the results

Data Collection

You invite participants to your survey yourself or we recruit your target group via our Online Access Panel.

Through our panel we can provide survey participants in over 15 countries.

Through our partner network, we have access to survey participants from over 100 countries.


We specify the questions for your market research project and provide questionnaire templates or develop a bespoke questionnaire for your research project.

We help you to define your specific target group.


Get real-time results through our online reporting. Create, share and send reports.

Our Customer Success Team carries out in-depth analyses with your data and prepares meaningful reports in PowerPoint or any other format.

Do you have special needs?

Do you need an individual solution for your project?
We will find the best solution for your needs.