Customer Success Stories
Engel & Völkers Investment Consulting
About Engel & Völkers Investment Consulting
From strategy consulting to closing – Engel & Völkers Investment Consulting is the strong partner for all questions concerning real estate investment decisions. As the umbrella company for the Engel & Völkers network, the largest broker network in Germany with the highest turnover, EVIC bundles the decisive competencies along the value chain.
Engel & Völkers Investment Consulting has recently started using the cloud based survey tool from digitell.me. The Cologne-based tech start-up supports companies with feedback management in the areas of employee and customer experience.
A central, GDPR-compliant tool for all areas of application
The detailed user administration and high functionality enables EVIC to use the digitell.me software for various external and internal surveys. The data is stored in compliance with GDPR on servers within Germany.
Analyse results in real time
The powerful platform of digitell.me also features dynamic real-time reporting, which allows, among other things, to monitor response rates of mail sendouts and reminders and has many functions for online data analysis.
Celina Lederer, Marketing & Public Relations at Engel & Völkers Investment Consulting
„With the help of the flexible and customizable platform of digitell.me we were able to increase the response rates of our external surveys and thus gain deeper insights into the needs of external steakholders. These serve to continuously optimize processes and increase customer loyalty“.
Digitale Leute - event survey
About Digital People
The Digital People Summit is operated by Blue Ocean Media GmbH and is an important conference for professionals from the fields of Tech, UX Design, Data Science and Product. In addition to the annual event, the creators of the summit regularly publish interviews and podcasts on current trends and insights into the industry.
Improved processes with event feedback
Digital People conducts external surveys with the digitell.me-software. Within the framework of the event organisation digitell.me in event planning, the invitation process and the subsequent event evaluation. „With digitell.methis we find out what went perfectly at the event and what can be optimized. This allows us to measure the satisfaction of our Summit visitors and then optimize processes. – Stefan Vosskötter, Managing Director at Digitale Leute
Language module facilitates multilingual surveys
Digital People has had positive experiences with the Language Module in multilingual survey projects. This function allows survey projects in several languages to be carried out and managed easily. „digitell.me has a great usability and is easy to use. The software enables us to filter the results according to the individual international markets and export them in various formats such as Excel, PowerPoint or SPSS“. – Stefan Vosskötter, Managing Director at Digitale Leute
NPS solution + automated text analytics – a perfect combination
Net Promoter Score is part of every Digital People survey. The ready-made question mechanism can be used in the digitell.me-software can easily be attached to the end of each survey. It makes sense to ask the NPS question an open question for improvement suggestions. For the evaluation of open questions, the automated text analysis tool, a combination of intuitive input mask and artificial intelligence (AI), offers a much faster analysis of the answers mentioned.
„digitell.meallows us to observe a time series comparison of the Net Promoter Score over different time intervals. If we notice changes, we can react immediately.“ – Stefan Vosskötter, Managing Director at Digitale Leute
Krumpholz Rohrbau - Employee survey
About Krumpholz Rohrbau
Karl Krumpholz Rohrbau GmbH is a construction company specialized in the fields of water pipes, gas pipelines, district heating, sewage plants, road construction and pipeline services. The company sees itself as a modern innovative family business of medium-sized companies with tradition, its employees, the region and environmental protection.
Processes improved with employee feedback
Krumpholz Rohrbau conducts internal surveys with the digitell.mesoftware. Within the scope of the joint projects, not only the satisfaction of the employees is evaluated, but also the achievement of the company’s goals is assessed and suggestions for improvement potential are identified.
„With digitell.meit we find out what can be optimized on our construction sites. In this way, we can increase the satisfaction of our employees, optimize processes and subsequently reduce employee turnover“. – Andreas Rubenbauer, Technical Management
Automated text analysis facilitates analysis of open entries
When using free text fields Krumpholz Rohrbau has made positive experiences with the text analysis module. With this function open denominations can be analysed and categorised automatically.
„The AI-supported text analysis of digitell.meis very user-friendly and saves us a lot of time in preparing the data.“ – Andreas Rubenbauer, Technical Management
Dynamic Real-Time Reporting
The powerful platform of digitell.mealso has a dynamic real-time reporting, which among other things allows to observe response rates of mail sendouts and reminders and has many functions for online data analysis.
„digitell.me enables us to measure the satisfaction of our employees across different areas of activity and to take targeted measures for improvement“. – Andreas Rubenbauer, Technical Management