Customer Service Evaluation
Keep in touch with the latest trends
- Include the Net Promoter Score (NPS) in your customer service survey.
- The survey should not be an evaluation of your customer service employees, but help to optimize your internal processes. Implement this idea within your organization to set up a successful feedback process.
- Start measuring your service satisfaction today and your customers will thank you for it.
Focus on your customers with feedback management and make your products more successful.
Customer Journey Mapping
Collect feedback from your customers at every touchpoint along the customer journey.
Laden Sie Ihre Kunden über unsere Online-Plattform zur Befragung ein oder lagern den Einladungsprozess Prozess an uns aus
You invite participants to your survey yourself or we recruit your target group via our Online Access Panel.
Through our panel we can provide survey participants in over 15 countries.
Through our partner network, we have access to survey participants from over 100 countries.
We specify the questions for your market research project and provide questionnaire templates or develop a bespoke questionnaire for your research project.
We help you to define your specific target group.
Get real-time results through our online reporting. Create, share and send reports.
Our Customer Success Team carries out in-depth analyses with your data and prepares meaningful reports in PowerPoint or any other format.