Customer Service Evaluation

Keep in touch with the latest trends

Experience has shown that it takes seven positive experiences to make a negative one forgotten again. This makes it even more important to implement a successful customer service feedback process. Get the insights you need to optimize processes and become a service-oriented company by evaluating your customer service. Address the needs of your customers by working customer-centric. You will stand out from the crowd if you react quickly to customer requests. We will be happy to provide you with a survey template to start immediately. Of course, you can also edit the questionnaire and adapt it to the individual requirements of your organization. We also recommend that you send the survey straight after each interaction with your customers and react immediately based on their feedback. A major trend in this field is the automation of sendouts via API integration with the CRM system.

Useful advice

  • Include the Net Promoter Score (NPS) in your customer service survey.
  • The survey should not be an evaluation of your customer service employees, but help to optimize your internal processes. Implement this idea within your organization to set up a successful feedback process.
  • Start measuring your service satisfaction today and your customers will thank you for it.

Consumer Engagement

The Net Promoter Score (NPS) is a tool for measuring loyalty of your customers towards your company or services.

Customer Experience

Customer experience is crutial for the success of your business, whether you are a CX professional or not.

Customer Satisfaction

Close the gap between customer expectations and reality with customer feedback management.

Customer Centricity

Focus on your customers with feedback management and make your products more successful.

Customer Journey Mapping​

Collect feedback from your customers at every touchpoint along the customer journey.

Churn Management

Churn prevention: reduce the churn rate of your customers through feedback management.

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Data Collection

You invite participants to your survey yourself or we recruit your target group via our Online Access Panel.

Through our panel we can provide survey participants in over 15 countries.

Through our partner network, we have access to survey participants from over 100 countries.


We specify the questions for your market research project and provide questionnaire templates or develop a bespoke questionnaire for your research project.

We help you to define your specific target group.


Get real-time results through our online reporting. Create, share and send reports.

Our Customer Success Team carries out in-depth analyses with your data and prepares meaningful reports in PowerPoint or any other format.

Do you have any special requirements?

Do you need an individual solution for your project?
We will find the best solution for your needs.